Today I am wondering if the reason Vodafone were unavailable for the whole of yesterday was because they all went on Customer Service training….

I have just finished speaking to the most courteous, polite and helpful Vodafone employee that I have spoken to in this whole saga.  I now have my PAC code, given to me with a thank you for being a Vodafone customer for so long.  She made no attempt to criticise my choice of provider or handset, she made no attempt to prevent me from leaving, she provided a thorough explanation of the transfer process and wished me a smooth handover.  If I had got that service from the start, perhaps I would still be their customer, and she alone has made me feel a little sad that I am switching providers after 10 years.  I wish she had given her name, so I could say an individualised thanks.

About Vicki

Mum to 4 children, member of NCT and AIMS, NCT qualified breastfeeding counsellor
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One Response to Hurrah!

  1. Dan Waldron says:

    Hello. I was reading someone elses blog and saw you on their blogroll. Would you be interested in exchanging blog roll links? If so, feel free to email me.


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