Today I am wondering if the reason Vodafone were unavailable for the whole of yesterday was because they all went on Customer Service training….
I have just finished speaking to the most courteous, polite and helpful Vodafone employee that I have spoken to in this whole saga. I now have my PAC code, given to me with a thank you for being a Vodafone customer for so long. She made no attempt to criticise my choice of provider or handset, she made no attempt to prevent me from leaving, she provided a thorough explanation of the transfer process and wished me a smooth handover. If I had got that service from the start, perhaps I would still be their customer, and she alone has made me feel a little sad that I am switching providers after 10 years. I wish she had given her name, so I could say an individualised thanks.